1 reviews | Active since Apr 2011
No response to landline fault report
<p>Our landline fault 831CRK291116 was registered on 29 Nov. On Thursday 1 December we phoned Telkom and were told that fault would be escalated. To date nothing has been done and no one has contacted us in connection with the fault. </p> <p>How long does it take to check a line to see why a customer cannot make or receive phone calls ?</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
We STILL have had no feedback from the technicians in connection with this post. We have phoned Telkom again and all we get is that they are escalating it.
This has now been over a week and No Attempt has been made to contact us or fix the fault.
We STILL have had no feedback from the technicians in connection with this post. We have phoned Telkom again and all we get is that they are escalating it.
This has now been over a week and No Attempt has been made to contact us or fix the fault.