No Response to ***** Case

Good Day<br> <br> I have open a case for a ********** account open in my name in May 2015, to this date i have not received any feeback from the ***** department or ***** agent assigned to investigate this case<br> <br> I am told i have to speak to the customer support but every time i call i am told the same story \There are no notes from the agent who works on the case. They will write a note to the agent ask them to contact me on the cell phone provided"and they CANT give me the contact details of the ***** department or of the agent working on my case as i have not reveiced a note/sms/emai/call from them<br> <br> i would like to find out when i am going to get feedback on this case."""