JW
John W
1 reviews | Active since Mar 2009
09 Aug 2018, 19:19
No response to fault reporting
Reported no voice service 5 days ago. Since ADSL also went off. All you get when tracking the fault is that it has been logged. Telkom appears to not care about problems it causes to clients
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Replies (1)JW
John W's updateReviewer Update
15 Aug 2018, 12:42The matter was resolved. The affected number was ********** 017 However, it took almost 2 weeks to move from being logged to being assigned to a technician. Once the service provider (Alien Communications) received notification, they responded within 24 hours and delivered very good and effective service. The actual technical person who did the work was previously employed by Telkom and is well known in the area as a friendly an, helpful and very competent person. There is no problem at the technical level. THEY MAJOR PROBLEM IS THE EXTREME INCOMPETENCE AT THE CALL REPORTING CENTRE. There seems no willingness to do things properly. I was on the point of making Telkom my sole provider of communications, both mobile and fixed-line, voice and data. However after my recent experience I am now exploring how I can get Telkom out of my entirely. Telkom is losing out to other service providers and will continue to do so unless it drastically improves its service delivery. Offer of help coming only when you take to social media are of no help at all.
JW
John W's update15 Aug 2018, 12:42
Reviewer Update
The matter was resolved. The affected number was ********** 017 However, it took almost 2 weeks to move from being logged to being assigned to a technician. Once the service provider (Alien Communications) received notification, they responded within 24 hours and delivered very good and effective service. The actual technical person who did the work was previously employed by Telkom and is well known in the area as a friendly an, helpful and very competent person. There is no problem at the technical level. THEY MAJOR PROBLEM IS THE EXTREME INCOMPETENCE AT THE CALL REPORTING CENTRE. There seems no willingness to do things properly. I was on the point of making Telkom my sole provider of communications, both mobile and fixed-line, voice and data. However after my recent experience I am now exploring how I can get Telkom out of my entirely. Telkom is losing out to other service providers and will continue to do so unless it drastically improves its service delivery. Offer of help coming only when you take to social media are of no help at all.