JB
Jacques B
1 reviews | Active since Dec 2015
08 Dec 2015, 19:32
No response to fault reported 5 days ago!
I reported a fault to telkom via their website as our landline and ADSL are down. 5days have past and there are no updates online when checking on progress and no team has been sent out to restore the line. Fault reference is 479CWK031215<br> <br> I cant wait till fibre is available in our area so I do not have to rely on such a useless company with such poor service. This is costing me a fortune in 3G airtime as we have home businesses and no ADSL line so now using a wi-fi ****le. I expect a full refund for my line rental and adsl line.....
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Telkom's replyOfficial
08 Dec 2015, 20:01Hello jacquesbaar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176189.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176189.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply08 Dec 2015, 20:01
Official
Hello jacquesbaar,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176189.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM176189.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media