No Response to Fault Report

Our phone has been out of order since 24/8. Reported on 26/8 ref 2CZN260815. On 5/9 received sms stating fault had been in hand with technical repair division and restored. However, fault still existed so I tried to report it again. I did not even receive a response/reference number to the 2 sms I sent so had to go on line to report. Ref 126CNZ080915. It is now 15/9 and our phone is still out of order. I have e- mailed the fault-escalation centre twice, spent ages trying to get hold of someone on the customer care line and e-mailed a customer care address that I found on the website- all to no avail. Yesterday I drove around our neighbourhood hoping to find a Telkom van so that I could personally ask a technician to attend to the fault. No van in sight unfortunately. If Telkom's repair division is still operational and if Telkom does still offer customer service- could our fault be attended to please.