no response to fault report

Reported my phone line and internet adsl line out of order on 16th July. I have tried to phone the call centre every day to check on progress. When I can get through I am told sorry we are very busy you will have to wait.<br> The amazing system on line to check on the progress of the fault just says open fault. I was told on one occasion that a technician had been to the house on 18th July. Well he didn't come to my house 12 days later we still have no phone line internet connection. We work from home so absolutely stuck. The cost of data on our phones is going through the roof. <br> Please help. I have app**** through vuma for a phone and fibre optic internet so I will be rid of telkom for good but in the meantime I have now been holding on for the call centre for 30 mins from my cell phone which is also costing me fortune. About to give up.<br>