No response to fault repair!!

A fault was reported on my telephone line on 13 October. I received the following reference number 239CTK131015. A technician said that the line needed to be replaced. I have been waiting for 2 weeks for a response from Telkom. I follow-up daily with phone calls. I have also received the following escalation number 768565. Everyday I phone, I get told a technician has been assigned to the job, but no one ever pitches. I also get promised communication from the faults department, which also never happens. This is so frustrating!! Who can I contact to finally give me some action on this matter? Fault escalation means nothing, nor does daily follow-up!! What do I have to do for a response???? This very poor service!!<br>