no response to fault notification

We logged a call on early / mid July 2015 regarding our faulty telephone line. I have followed up numerous times with the fault tracking call centre and have been repeatedly promised that a technician will contact us to set up an appointment. It is now 18 August and NO-ONE from Telkom has contacted us to date. <br> <br> The fault notification has been escalated<br> <br> we now receive an account for the period of having no phone line