No response to fault logged

Item: Telkom
Rating: 2
Author: Sunith V

I logged a fault with Telkom on the 28th of March. Two weeks later and nothing has happened. Everytime I call they say they are escalting the issue. What is the point of escalations if there is never any response? I have been without a telephone and internet line now for way too long.

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Replies (1)

Telkom's replyOfficial

12 Apr 2016, 20:14

Hello zunit,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222934.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Telkom's reply12 Apr 2016, 20:14

Official