1 reviews | Active since Jun 2011
No response to Fault logged
<p>I logged a fault on the 9th for my land line and ADSL. On the 12th we recieved and sms to say our fault had been resolved, without any technician coming to check. So on the 12th we logged another fault. Ref 103ARK121116. It is now the 21st and still no one has been out. When calling the call centre i was told a technician had not even been assisgned to the case so it was escalated to the head of the technichal department on the 17th. And Yet still not resolved. I am now having to pay a fortune in data fees and cell calls. I am a paraplegic and need to be able to contact anyone if i need to. I have got very bad cell phone signal so it is not reliable. It is causing me a great amount of trouble. Please resolved this issue ASAP. many thanks</p>
Thanks Moenieb, i appreciate it but still as of 25th November it has still not been sorted out. I had a technician come around to check and he adviced me to cut the branches around the box as he will not do that. Firstly the tree isnt even in my garden and secondly as stated previously, i am a paraplegic and therefore i am in a wheelchair. It seemed as though, because i had complained about the lack of service they were even more unwilling to help me..... So i have now had to hire someone to assist me which is an added cost to all the data that i am having to use as i STILL have no ADSL or phone line that is working.....
Thanks Moenieb, i appreciate it but still as of 25th November it has still not been sorted out. I had a technician come around to check and he adviced me to cut the branches around the box as he will not do that. Firstly the tree isnt even in my garden and secondly as stated previously, i am a paraplegic and therefore i am in a wheelchair. It seemed as though, because i had complained about the lack of service they were even more unwilling to help me..... So i have now had to hire someone to assist me which is an added cost to all the data that i am having to use as i STILL have no ADSL or phone line that is working.....