No response to fault for 16 days

I reported a fault on 25 January 2016. Since then I have phoned the call Centre for assistance multiple times. 3 separate technicians have been to my residence in the last few days to review the line 3 separate times, but each time no progress is made. Tomorrow another technician 'might' come to check the line again. According to the first technician, the line has been damaged by lightning but how can we go about fixing it? Why is the initial assessment being repeated over and over again? I am so frustrated.