No response to emails and calls

Firstly I must commend the excellent Sureta Swarts who responded immediately to initial queries, contacted me on the weekend to follow up and was generally so professional and helpful. Telkom should give her a raise and tell all their employees that THIS is the standard expected!<br> However ... I submitted my application form to her (for phone line and broadband) and she emailed me back after the credit check to say that I needed to pay a deposit at the post office and gave me an email address to send copies of proof of payment (as she was going on leave for 6 weeks). I emailed everything to The Bridge Telkom in Port Elizabeth and have not had any response! Be followed up with emails in the week and a half since and not recieved even an acknowledgment, let alone arranged for installation etc. I find this complete lack of any response very odd and rude as well as baffling after the excellent response from Sureta.