No response to domain transfer

We have requested the transfer of our website domain. Transfer requests are sent to [Email Removed] For the past 2 weeks we have sent through the request multiple times without any response. I have also spoken to the call centre. After many days of phone calls, and logging the problem, neither the Assurance Department, the Sales Department or the Technical Department are able to help. They have no idea who is receiving the transfer requests or how to resolve this issue.