No response to contract ISSUE

It has been since the 16 January that I have tweeted , emailed and messaged Telkom to assist with a contact that to be cancelled , I have been debited for R352.41 and to date no one can assist and advise, emails go to a mailbox that is full, call centre unable to assist , the sim card was given back with the unit , I require my money and confirmation that this contract is cancelled .<br> <br> Is this the don't care attitude we as customers must face .<br> <br> Return my money and sort out my matter .<br> <br> The emails have all the details and is too long to put on this website , u cam just imagine , a daily email since the 16/2016.