No response to complaint Order Nr ***

My daughter, Illandra app**** for a ADSL line more than a month ago at Telkom Direct (Canal Walk) The order was never placed by Telkom and resulted in us having to follow up 3 weeks after the application since we did not hear anything from Telkom. We had to go into the store twice, from Kuils River, in order to lodge our complaint, just because Telkom Direct does not have a dedicated telephone service for complaints. We waited for the Manager at this Branch for more than an hour, eventually getting a chance to state our case. We eventually received an order number after complaining to Telkom once again. In the meantime our business is suffering. Illandra lodged a complaint here on Hellopeter and received a text message to say that they are looking into the matter. Not sure why. We waited the required 3 weeks from date of placing the initial order. As Advocate I don't usually complain about poor service because we are then being seen as elitist, not wanting to wait for services like everyone else. This poor service however impacts on my business and we just receive no satisfactory response from Telkom. I am really at my wits end. Disgusting reall