No response to cancellatoin request

On 29 Feb, I contacted Telkom to terminate my ADSL relationship with them as well as my internet package. I was told I had to complete a form, this would be e-mailed to me. I went in to the Telkom office on 1 March to obtain this form as it was never e-mailed. Sent off to servcancellation@telkom. Received automated response \we will contact you within 48 - 72 hours\". Sent e-mail off again on 7 March, same response. Phoned 10210 on 10 March only to be told they have a backlog! I will however be contacted by a supervisor! Ha ha, still waiting. I am also required to give 30 days notice. So charge me for the 30 days but cancel my ADSL and internet so I can move to a new provider. DO NOT make promises to contact customers if you are unable to do so. Change your auto response to \"we will contact you within 3 months\", as the service received is pathetic, nobody takes ownership of the problem and I am stuck with ADSL and internet that works at snails pace most of the time, think my old dial up years ago was faster!"