No response to cancellation request- Charged Twice

Mid December i went into the branch in Canal Walk to cancel mobile data contract. I was told to email [Email Removed] with the document found here [URL Removed]<br> <br> I emailed my ID and completed form on the 15th of Dec 2015. No response.<br> I emailed again on 21st Dec for confirmation. No response.<br> I emailed again on the 2nd Jan for confirmation. No response.<br> <br> I called and spoke to someone [Email Removed] who said he would chase it and that I would not get charged mid Jan as the notice period is 1 month.<br> <br> I got charged on the 15th Jan 2016<br> 2016-01-15 TELEPHONE ACCOUNT TELKOMMOBI50***x R 399.00-<br> <br> I emailed again on the 3nd Feb for confirmation. No response.<br> <br> I got charged on the 15th of Feb 2016<br> 2016-02-15 TELEPHONE ACCOUNT TELKOMMOBI50***x R 399.00-<br> <br> I emailed again today (23rd Feb). I doubt I will get a response. <br> <br> I want this contract to be cancelled, and these two payments to be refunded. <br>