No response to cancellation request

<p>I went to the Telkom store in Stadium on Main in Claremont to request a cancellation of my Smartbroad band 100gb packed on 17 June 2016 and was told that we needed to submit a form. The gentleman assisted me with the form and told me that when I do not receive a response after a week to call the number on the form.</p> <p> </p> <p>When I called the number on the form after a week I was told by the very rude associate that I wasted my time phoning as cancellations only deal with emails and that she could not escalate my issue as her system won't allow it.</p> <p> </p> <p>I then emailed the ********** team on 27 June and again on 12 July and have still not had even an acknowledgement on my cancellation request. It has been 5 weeks with not a single contact from Telkom.</p> <p> </p> <p>My account number is ********** 38 and I want to be contacted about the cancellation of this account as your service has been appalling.</p> <p> </p>