No response to cancellation of service

We moved during July 2017 and requested that our line be moved to our new address.

Before this, we app**** for fibre, which never happened. On requesting to cancel the fibre application - because we were moving - we were advised that a request to cancel fibre must be submitted 3 months in advance???

We visited the branch in Menlyn and received the correct cancellation forms, we now needed to cancel, because fibre was not yet available in the area we were moving to.

We e-mailed this cancellation request in JULY 2017 and the monthly fee is STILL being deducted from our bank account.