WW
Winston W
1 reviews | Active since Mar 2017
18 Mar 2019, 14:14
No response to cancellation logged
I have logged a cancellation request on 2019/01/22 and case number ********** 9 was received. It was advised that contact will be made with me to proceed. On 2019/01/23, I received notification that the case had been resolved, however no contact has been made with me. Today I tried to log it again, yet it shows "request already logged". Does this mean the contract will be cancelled at end March 2019? According to the answers in your FAQs, the time frame procedure for cancellations takes +- 7 days, but I have not had any response within nearly 2 months! I have logged this well in advance and will not be paying a cent further
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Replies (3)WW
Winston W's updateReviewer Update
29 Apr 2019, 13:53Wow, no response at all. Once again proof of the pathetic service received from Telkom.
To my surprise on Thursday 4th April 2019, I received a shocking invoice for an amount of R1113.93 which includes device obligation/ carryover (R605.26) and Migration admin fee (R403.51). I queried this with Thobeka Zungu on 2019/04/16 and received this response "Your contract was within the commitment period that why you charged migration fee and the device fee. Please note that early termination have penalty fees." Note the "was within the commitment period" Also "your contract was suppose to expire on the 01/06/2019". Please note Tax Invoice ********** 360 (1 April 2017)- includes device subscription fees for 1st March -31st March 2017 as well as 1st April - 30th April 2017. This is clearly stated on the summary of charges. Which means the contract start date is 1st March 2017..24 months after this date thus being 28 February 2019. I have requested a signed contract agreement confirming that this was at all agreed and was advised that Telkom will provide me with feedback after the turnaround time of 72 hours. 72 hours had passed, yet still no response received. On 23 April 2019 I spoke to Engel Mthembu via the online portal who also advised there was no feedback as yet and that my dispute had been escalated. I then requested a call back and was advised that my information could not be accessed since I have migrated to prepaid and that someone would contact me via email with feedback. Again, no feedback received. Then on 26th April 2019, I received notification via email stating "Your case no ********** 3 is resolved."
How, where, when and with whom? As here I am still waiting for feedback. Again spoke to Mpho Kgotlelelo who supp**** me with the feedback logged "The customer had not reach the 24th (24th?) month period the customer is liable for the charges" .. Really? more like 26 months. Please can someone get back to me, reverse the incorrect charges and provide feedback asap.
WW
Winston W's update29 Apr 2019, 13:53
Reviewer Update
Wow, no response at all. Once again proof of the pathetic service received from Telkom.
To my surprise on Thursday 4th April 2019, I received a shocking invoice for an amount of R1113.93 which includes device obligation/ carryover (R605.26) and Migration admin fee (R403.51). I queried this with Thobeka Zungu on 2019/04/16 and received this response "Your contract was within the commitment period that why you charged migration fee and the device fee. Please note that early termination have penalty fees." Note the "was within the commitment period" Also "your contract was suppose to expire on the 01/06/2019". Please note Tax Invoice ********** 360 (1 April 2017)- includes device subscription fees for 1st March -31st March 2017 as well as 1st April - 30th April 2017. This is clearly stated on the summary of charges. Which means the contract start date is 1st March 2017..24 months after this date thus being 28 February 2019. I have requested a signed contract agreement confirming that this was at all agreed and was advised that Telkom will provide me with feedback after the turnaround time of 72 hours. 72 hours had passed, yet still no response received. On 23 April 2019 I spoke to Engel Mthembu via the online portal who also advised there was no feedback as yet and that my dispute had been escalated. I then requested a call back and was advised that my information could not be accessed since I have migrated to prepaid and that someone would contact me via email with feedback. Again, no feedback received. Then on 26th April 2019, I received notification via email stating "Your case no ********** 3 is resolved."
How, where, when and with whom? As here I am still waiting for feedback. Again spoke to Mpho Kgotlelelo who supp**** me with the feedback logged "The customer had not reach the 24th (24th?) month period the customer is liable for the charges" .. Really? more like 26 months. Please can someone get back to me, reverse the incorrect charges and provide feedback asap.
WW
Winston W's updateReviewer Update
01 Jul 2019, 11:24Email I sent to the so called "manager" after receiving yet another invoice for a "rejection fee". I was provided with the manager's details by one of the agents. However, the manager never responds.
---------- Forwarded message ---------
From: winston van wyk <***>
Date: Wed, 5 Jun 2019 at 15:13
Subject: Re: Invoice ***
To: <***>
Good day Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame. I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet. In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.Unfortunately no further contact was made by Telkom and then here you go again. It is not the first time I am reporting this situation to you.Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.Please credit asap.Should you not be able to rectify this situation, please direct me to your superior for assistance.
---------- Forwarded message ---------
From: winston van wyk <***>
Date: Wed, 5 Jun 2019 at 15:13
Subject: Re: Invoice ***
To: <***>
Good day Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame. I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet. In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.Unfortunately no further contact was made by Telkom and then here you go again. It is not the first time I am reporting this situation to you.Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.Please credit asap.Should you not be able to rectify this situation, please direct me to your superior for assistance.
WW
Winston W's update01 Jul 2019, 11:24
Reviewer Update
Email I sent to the so called "manager" after receiving yet another invoice for a "rejection fee". I was provided with the manager's details by one of the agents. However, the manager never responds.
---------- Forwarded message ---------
From: winston van wyk <***>
Date: Wed, 5 Jun 2019 at 15:13
Subject: Re: Invoice ***
To: <***>
Good day Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame. I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet. In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.Unfortunately no further contact was made by Telkom and then here you go again. It is not the first time I am reporting this situation to you.Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.Please credit asap.Should you not be able to rectify this situation, please direct me to your superior for assistance.
---------- Forwarded message ---------
From: winston van wyk <***>
Date: Wed, 5 Jun 2019 at 15:13
Subject: Re: Invoice ***
To: <***>
Good day Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame. I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet. In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.Unfortunately no further contact was made by Telkom and then here you go again. It is not the first time I am reporting this situation to you.Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.Please credit asap.Should you not be able to rectify this situation, please direct me to your superior for assistance.
WW
Winston W's updateReviewer Update
01 Jul 2019, 11:25Good day
Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame.
I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet.
In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.
Unfortunately no further contact was made by Telkom and then here you go again.
It is not the first time I am reporting this situation to you.
Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.
Please credit asap.
Should you not be able to rectify this situation, please direct me to your superior for assistance.
Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame.
I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet.
In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.
Unfortunately no further contact was made by Telkom and then here you go again.
It is not the first time I am reporting this situation to you.
Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.
Please credit asap.
Should you not be able to rectify this situation, please direct me to your superior for assistance.
WW
Winston W's update01 Jul 2019, 11:25
Reviewer Update
Good day
Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame.
I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet.
In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.
Unfortunately no further contact was made by Telkom and then here you go again.
It is not the first time I am reporting this situation to you.
Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.
Please credit asap.
Should you not be able to rectify this situation, please direct me to your superior for assistance.
Kindly note I have stopped further debit orders from my account. I will not be paying for any rejection fee since Telkom is not able to resolve anything within the expected time frame.
I have logged a request on 1st May 2019 requesting funds to be refunded to me and been advised by an agent via the online portal on 2nd May 2019 that this was done. On Friday 3rd May 2019, I was told that a case had been opened and the refund was only submitted on this day (Friday 3rd May 2019). A week had passed, yet no funds was reflecting in my account and as advised since my first dispute on 16th April 2019, I informed that I could not afford this charge which had been incorrectly billed. When I logged into the online portal, again I was told a different story by the very same agent who informed me that the money was refunded on Thursday 2nd May 2019. This time I was told that because the case is still within the turnaround time, no refund could be submitted as yet.
In this case, I had no choice, but to contact the bank to reverse payment and on 13th May 2019 after no contact had still been made by Telkom, I have made payment to Telkom of the correct amount owed.
Unfortunately no further contact was made by Telkom and then here you go again.
It is not the first time I am reporting this situation to you.
Firstly, I have not received any explanation as to why I was incorrectly billed in the first place. If this was done correctly by competent staff, all this could have been avoided. Now you want to bill me for your mistakes.
Please credit asap.
Should you not be able to rectify this situation, please direct me to your superior for assistance.