NO RESPONSE TO CALL BACK

I HAVE REQUESTED A CALL BACK FOR A BUSINESS MOBILE UNLIMITED CONTRACT AND HAVE NOT HEARD IN ALMOST A MONTH FROM TELKOM , I DID THIS TWICE VIA THE WEBSITE . I ALSO TRIED CALLING AND WAS PASSED ON FROM ONE CONSULTANT TO ANOTHER WHICH CARRIED ON FOR AN HOUR AND THEN AFTER AN HOUR THE CALL DROPS ,PATHETIC SERVICE ,ALL I NEED IS TO ESQUIRE ON A CONTRACT FOR MY BUSINESS ,IS THAT SO HARD TO DO ,IS THERE ANY BUSINESS SALES CONSULTANTS WORKING AT TELKOM OR ONLY PERSONNEL.