sM
steven M
1 reviews | Active since Mar 2012
29 Jun 2015, 10:26
No Response to Billing complaint since April 2015
I complained in April 2015 for wrong invoice billing and Telkom promised to respond in 72 hours. since then this issue was never resolved I have been trying to call the call centre so many times but it seems they are only promising me to fix this issue without taking real action. Of all the service providers I have dealt with this is the worst. In the end I think I am not going to pay my monthly instalments till this issue is resolved. I am tired of talking to call centre people who do not fix my issue.
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Telkom's replyOfficial
29 Jun 2015, 10:59Hello smasvaure,
Thank you for your post.
As per our telephonic conversation, we will contact you again at the convenient time as per your request.
Your reference number is SM106233.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, we will contact you again at the convenient time as per your request.
Your reference number is SM106233.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Telkom's reply29 Jun 2015, 10:59
Official
Hello smasvaure,
Thank you for your post.
As per our telephonic conversation, we will contact you again at the convenient time as per your request.
Your reference number is SM106233.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, we will contact you again at the convenient time as per your request.
Your reference number is SM106233.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
***