No response to application for LTE

Telkom have a deal on LTE in certain areas which I app**** for in January. Received an auto email with a ticket number.<br> No one has contacted me to arrange installation, and now I am being told my application has been cancelled, and when I re-app**** yesterday, that I don't qualify.<br> <br> Its impossible to get through to someone in the Sales team. I spent two hours on hold yesterday. I spoke to someone else yesterday afternoon who said they would get the Sales Team to call me back.<br> Today I tried a different Telkom number but they can only service existing LTE contracts. So despite my explaining the number for Sales team just plays music (!) she put me through and I am listening to the same music for over 30 min this morning.<br> <br> How do I get to speak to someone who is empowered to help me take out this service that in january Telkom said i qualified for?