No response to an order placed a month ago

I placed an order for a Telkom Mobile deal with an Ipad Air 2 device linked to in the third week of November 2015. The call centre agent explained that a debit order will be passed through my bank account to confirm the validity thereof and once the debit order ran succesfully, the device will be delivered within 7 working days.<br> <br> The debit order went off my bank account on 28 November 2015. Today is 22 December 2015 and the device is still not delivered. There is no point calling 10213, as I held the line for 45 minutes without any one answering.<br> <br> Please can Telkom explain to me what is happening here, as I am about to lay a charge of theft against Telkom for the amount that was deducted off my bank account on 28 November 2015 - seeing that nothing was delivered as was promised and its almost a month later.