1 reviews | Active since Oct 2015
no response to added amount on bill for more than
In the beginning of October I went in to a telkom store again to cancel my tablet 's 500mb which they did. 2 weeks later I received a call from telkom customers service confirming the cancellation. This happens before the 14th October 2015. The tablet and 500mb cost me R129. Start November I received my new bill. Now there has been added R185 added for tablet and 500mb Internet. I phoned customer service on the 4th and they told me but I took a new tablet and 500mb data which I didn't, as I haven't signed or verbally agreed to or received. They told me that it will be sorted out within 72 hours (9th Nov) and will receive a call to confirm. On the 13th I phoned again and demanded that a manager from the accounts department must phone me. They promised me that I will receive a call before COB on the 13th. It's now the 16th. Who will be paying for this tablet and data which I didn't excepted or received? If I haven't received a response via phone call and a confirmation letter there after which states that I am not liable for this payment, I will be going to court as this is ***** and against my human right to add something and make me pay for it but I didn't agreed on. <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM159144 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM159144 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
