No Response to a Simple Query

04/05/2016: I sent a DM to the @TelkomZA Twitter account asking if they had infrastructure to install a line in a given location. They responded saying they will have the technical team look into it and provide feedback. 10/5/2016: I followed up via DM and they responded with a "sincere apology for the inconvenience caused" and that they would follow up with the support team and advise. 13/05/2016: I followed up via DM and public tweet and told the orders support team would be consulted for feedback. Nine days after my initial and VERY simple query, I do not have an answer. How does the social media team have a job? They are consistently useless and unhelpful.