1 reviews | Active since Aug 2015
NO RESPONSE TO A PROBLEM NOT EXCLUSIVE TO ME
<br> I have been a client of Telkom for years and always purchased their different data bundle offers as well as other products/services that appeals to me. I have recommended many clients to purchase many of their products. I recently purchase a 2gig data bundle as I do each month and my bundle normally last me a full month + as I do not download big files or do streaming which eats into the data. This recent purchase only lasted me 2 days and I thought it was strange but boiled it down to possible updates that was automatic. This also did not justify the data not lasting but it neva happened before so I bought another 2 gigs. To my surprise this also only lasted 2 days. One can neva ever get thru to a Telkom outlet or dealer so I took time out to visit a branch. There I was told that many clients have come in to complain about the same problem, but nothing happens. I tried contacting& msg, Abdul the area manager and no response. The branch consultants are scared that if I quote wot they are experiencing that they would lose their jobs. I cannot purchase another bundle as my 4gigs could have been a possible 50gigs. I want a refund and explanation as I am still without data. Thks June
Thank you for taking our call.
Please note as per your request we will escalate to the manager to make contact and assist further.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
Thank you for taking our call.
Please note as per your request we will escalate to the manager to make contact and assist further.
Your social media ***.
Regards,
Boitumelo
Telkom Social Media Team
