RH
Ryan H

1 reviews | Active since Aug 2015

08 Sept 2015, 14:40

NO RESPONSE TO A PROBLEM NOT EXCLUSIVE TO ME

<br> I have been a client of Telkom for years and always purchased their different data bundle offers as well as other products/services that appeals to me. I have recommended many clients to purchase many of their products. I recently purchase a 2gig data bundle as I do each month and my bundle normally last me a full month + as I do not download big files or do streaming which eats into the data. This recent purchase only lasted me 2 days and I thought it was strange but boiled it down to possible updates that was automatic. This also did not justify the data not lasting but it neva happened before so I bought another 2 gigs. To my surprise this also only lasted 2 days. One can neva ever get thru to a Telkom outlet or dealer so I took time out to visit a branch. There I was told that many clients have come in to complain about the same problem, but nothing happens. I tried contacting& msg, Abdul the area manager and no response. The branch consultants are scared that if I quote wot they are experiencing that they would lose their jobs. I cannot purchase another bundle as my 4gigs could have been a possible 50gigs. I want a refund and explanation as I am still without data. Thks June

0
Replies (1)
Telkom
Telkom's reply08 Sept 2015, 19:00
Official
Hello rhamman,

Thank you for taking our call.

Please note as per your request we will escalate to the manager to make contact and assist further.

Your social media ***.

Regards,
Boitumelo
Telkom Social Media Team