No response to a cancellation request

<p>I've been attempting to cancel my data contract with Telkom since December last year. I've gone on their website and sent numerous emails. I've gone to the shop, where I've been told to phone the help line. I've phoned the help line and has been asked to send an email or go to the shop. See the never ending circle?? And yes, end of every month the debit order goes off and they get the money for a service I no longer use.</p> <p> </p> <p>So two weeks ago, I hold and hold and hold to speak to an operator and explain my situation. He tells me I have to email an application for cancellation to their cancellation department and he sends me the form as well as the email address to send it to. So I immediately complete it and send it on its way. And of course I cc this call center operator in it, and ask for a confirmation of receipt. Two weeks later: NO RESPONSE. I forwarded my original email again to both ********** and Tsepo Mo***eng yesterday pleading for a response and threatening now with legal action, if I don't get a reply by the end business day. Still....NO RESPONSE.</p> <p> </p> <p>And to think, I've been recommending Telkom mobile to everyone who'd listen. When my cellphone contract runs out, I'm leaving them and won't ever consider them again. What dreadful service.</p>