No Response - Telkom Line Damaged by Bin Truck (No ADSL No Line)

-My Line was damaged by a Bin Truck on the 22/01/2018. -Fault Reported on 22/01/2018 - 207CNK220118 -Excalated - ********** -I was informed by a telkom call centre staff member that the regional office has 59 escalations and they only have one technician. - called 10210 today 13/02/2018 and the call centre says that my fault is with the control/cost centre and still no response. -telkom is more than happy to take my debits of R799.00 per month which im sure it will probably take 12 months to refund, if telkom ever refunds me.

DEAR TELKOM - I DO NOT KNOW WHAT TO DO & IM SURE YOU WILL NEVER RESPOND TO THIS.