no response Telkom

As per my last email dated 4 april 2018 ref no AI ********** whereby I was requested for reference number and other details, and a follow up email on the 1 may 2018 - my request has not been attended to. the service at Telkom is so unprofessional, with regard to the Gateway Durban store service is pathetic - whereby consultants cancel the application without the informing the client. I also await for a follow response from the manager of the gateway branch. Not worth Telkom advertising new deals - when old queries are not attended to or takes months to sort out. It seem as though Telkom does not value its clients. As for Jawaad from Telkom Social Media team - seem as though you do not read your emails or you just not interested in sorting out my query. Poor business ethics on the part of Telkom.