No response / Support tickets ignored & closed

Item: Telkom
Rating: 2
Author: Henri L

Beginning of March my ADSL line was switched from 2Mb line to 1Mb for no reason, I have opened several tickets but they simply get closed after 2 days as resolved when I have not even been contacted and the problem is still not fixed, I have also phoned Telkom helpdesk only to be told they will have a technician look into it but have not had anyone contact me. <br> Fault *** *** ***<br>

Helpful (0)

Replies (1)

Telkom's replyOfficial

03 Apr 2016, 22:37

Hello Duke Nukem,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM219910

We apologise for any inconvenience caused.

Regards,
Telkom Social Media Team

Telkom's reply03 Apr 2016, 22:37

Official