No response since November last year

So, on 23 November I send a mail to the Telkom cancellation department to cancel my landline, attaching the documents as requested by the consultant I spoke to after holding on for 10 minutes. I had no response accept the automated receipt email informing me that my request was received. Low and behold they deduct the payment off my account and no cancellation.<br> On 25 January I send the mail again and ask them to please respond to me. I get the same automated receipt. This time I get a phone call to tell me that they will make the cancellation immediately. <br> It's now 03 Feb 2016 and the debit order went off again. Guess what still no cancellation....<br> This is absolutely ridiculous! I want my R600 refunded immediately and your horrible service cancelled!!!!!