No response since 25 Oct 2017
I requested a contract cancellation on 25/10/2017. I made 2 follow up requests with the call center at the start on December, but to this day, have received no feedback and the contract is active and service is unused and not needed. Telkom is forcing me to pay for a service/product I no longer need despite my numerous efforts to cancel it. Why?
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Replies (2)'s updateReviewer Update
04 Jan 2018, 16:01Hi Igsaan
Thank you for your response. I have just received another invoice which still has does not reflect the cancellation (the service to be cancelled is still charged).
Regards
's update04 Jan 2018, 16:01
Reviewer Update
Hi Igsaan
Thank you for your response. I have just received another invoice which still has does not reflect the cancellation (the service to be cancelled is still charged).
Regards
's updateReviewer Update
11 Jan 2018, 12:18Hi...still no feedback from Telkom regarding my request to cancel a month-to-month contract. Cancellation request lodged on 25 October 2017.
I have made follow up with a minimum 5 Call Center consultants who promised to escalate.
To this day, 10 January 2018, no luck, no update and no feedback.
's update11 Jan 2018, 12:18
Reviewer Update
Hi...still no feedback from Telkom regarding my request to cancel a month-to-month contract. Cancellation request lodged on 25 October 2017.
I have made follow up with a minimum 5 Call Center consultants who promised to escalate.
To this day, 10 January 2018, no luck, no update and no feedback.