No response regrading contract!!!!

On 11th September 2015 I did a telephonic application for a contract with Telkom. I asked the agent if I will get notificaton if the contract was approved to which he rep**** yes & delivery within 5 to 7 working days. Money was debited from my account yet I received no communication to say that the contract was approved. I called around to find out what was going on & was transferred and given given differenet numbers to call.Eventually an agent told me that the contract was approved.I have yet to receive any response and till now no one seems to know when i will get the phone.The call centre takes forever to answer, time which i dont have to waste as I am working.I am so angry and find the lack of service disgusting!!! Telkom was fast to take the money from my account yet service delivery is pathetic.I want my phone by close of business today or I will be taking this matter u further.