No Response Regarding A Cancelation Request

I have been trying to cancel my service since January 2016 as I got tired of the horrible service received from Telkom. I have phoned in on multiple occasions to find out what is happening and every time I get another answer.I submitted a request to cancel on 22 Jan 2016 and to date my line is still showing active on the system however the line has not been working since Nov 2015 which is why I ended up cancelling in the first place. If this matter is not resolved by COB tomorrow, 11 March 2016 i will be taking this up with the ombudsman as I have been paying for a service that has not been working for 3 months now.