No response or service

Hello, been trying to migrate a business adsl line since November, we have sent our request to cancel and move the line to the holding pool for the new ISP to acquire to [Email Removed] along with all the required documentation.<br> After waiting the customary 30days, nothing happened, We tried again, nothing happened..<br> We have also sent multiple escalations to [Email Removed] no reply and nothing happens.<br> In this period we have tried calling 10217 many times and they keep telling us to email the above addresses, which we do to no avail.<br> It is now February and still no transfer.<br> I'm not trying to use hellopeter in hopes that somebody will answer and process our request.<br> <br>