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Alisha R
1 reviews | Active since Nov 2015
26 Sept 2017, 15:32
No response or feedback from Telkom to date.
Despite my horror experience with Telkom, i have still not received a response to my hellopeter complaint sent on the 19/09/2017. I was only given a reference number AI ********** by Launa and no contact thereafter. I have also not received any feedback on my emails sent to Natcc on the 13th, 19th, 20th, 22nd and 26th of September 2017.
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Alisha R's updateReviewer Update
08 Nov 2017, 08:38I have logged two complaints about the service that i received from Telkom and the incorrect billing. One on the 19/09/2017 and the other on the 26/09/2017. I have received a response on both of the complaints saying that they have received my complaint and someone would assist me. To date no one from Telkom has contacted me or has assisted me. It is two months later which means i am struggling to get assistance from Telkom for four months in total?????????????????????????
I even went into a Telkom branch for assistance and the lady said that all is in order. Last month i received an incorrect bill, she logged dispute as Telkom is charging me fees which they shouldn't be charging me. My installment is R599 per month and i am receiving bills ranging from R700 to R900?????????????? WHEN IS SOMEONE GOING TO ASSIST ME. I WANT TO CANCEL THIS CONTRACT AS I AM EXTREMELY UNHAPPY WITH THIS PATHETIC ASSISTANCE AND LETS NOT FORGET THE 8 EMAILS I HAVE SENT TO NATCC FOR ASSISTANCE TO WHICH I HAVE STILL NOT RECEIVED A REPLY ON. 4 MONTHS FOR ASSISTANCE???????????????????????????????????????????????????????????????????????
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Alisha R's update08 Nov 2017, 08:38
Reviewer Update
I have logged two complaints about the service that i received from Telkom and the incorrect billing. One on the 19/09/2017 and the other on the 26/09/2017. I have received a response on both of the complaints saying that they have received my complaint and someone would assist me. To date no one from Telkom has contacted me or has assisted me. It is two months later which means i am struggling to get assistance from Telkom for four months in total?????????????????????????
I even went into a Telkom branch for assistance and the lady said that all is in order. Last month i received an incorrect bill, she logged dispute as Telkom is charging me fees which they shouldn't be charging me. My installment is R599 per month and i am receiving bills ranging from R700 to R900?????????????? WHEN IS SOMEONE GOING TO ASSIST ME. I WANT TO CANCEL THIS CONTRACT AS I AM EXTREMELY UNHAPPY WITH THIS PATHETIC ASSISTANCE AND LETS NOT FORGET THE 8 EMAILS I HAVE SENT TO NATCC FOR ASSISTANCE TO WHICH I HAVE STILL NOT RECEIVED A REPLY ON. 4 MONTHS FOR ASSISTANCE???????????????????????????????????????????????????????????????????????