No response or feedback

I handed my phone S3mini for repair at the Bolders Telkom direct Store on the 24 March, I was informed that I will be updated via SMS . I am yet to recieve any feedback , called 180 last week and was told phone is at the repair centre . I called 180 again today ,spoke to Cona who said customer care cannot follow-up need to call the store ,I was given the store number which rings with no answer .Now who do I follow-up with ???<br> <br> <br> <br> Hello rambully,<br> <br> Thank you for making contact with us.<br> <br> We certainly understand and acknowledge why you wanted to bring this matter to our attention.<br> <br> Be assured that your query has been escalated to the Repairs Team and feedback will follow.<br> <br> Your *** <br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Launa Molapo<br> Telkom Social Media Team <br> <br> <br> Hello rambully,<br> <br> Please be assured that this issue is still being attended to. We will contact you with an update.<br> <br> We apologize for the inconvenience caused. <br> <br> Regards<br> Basani Baloyi<br> Telkom Social Media Team<br> [Email Removed] <br> <br> <br> Not Impressed: It now almost 5 weeks . No phone call nor SMS .When can I receive my phone fixed , it is still under warranty. <br>