No response or feedback

Here I am a week later again,<br> <br> my response:<br> Hello Massimo Dr,<br> <br> We sorry for the inconvenience caused.<br> Your query has been escalated to our mobile team to assist.<br> <br> <br> Regards<br> Telkom Social Media Team. <br> <br> their weak response:<br> <br> Hello Massimo Dr,<br> <br> We sorry for the inconvenience caused.<br> Your query has been escalated to our mobile team to assist.<br> <br> <br> Regards<br> Telkom Social Media Team. <br> <br> I'm still to hear anything from anyone.