No Response or Delivery after online application

I am an existing Telkom client since the 80's.<br> <br> I am also an Telkom Mobile subscriber and have recently decided to apply for a Sony Z3 through Telkom Mobile.<br> <br> I app**** online on 16 January 2015 and received an email confirming my order and that it would take 5 days for the phone to be delivered.<br> <br> Today is 28 January 2015 and no one from Telkom or courier has contacted me?<br> <br> I have sent four emails to the online sales and mobile service email addresses with no response?<br> <br> What is going on at Telkom?<br> <br> Do they know what \customer service"means?<br> <br> I am DISGUSTED!!!"""