No response or assistance form Telkom

Since January my Telkom bill has exceeded what it should be monthly. On contacting Telkom regarding this I was informed there were subscriptions for gambling sites activated on my Telkom SIM card number. I was shocked as I had no knowledge of this. These subscriptions (three of them) were running at R3 per day. I requested that the subscriptions be cancelled immediately and asked how this could be prevented going forward. I was told to change my WiFi password and it would solve the problem.

Two weeks later I contacted Telkom again to ensure no new subscriptions had been activated since the last call and found out that there were once again subscriptions running at R3 a day. I again had no knowledge of this. I asked how a payment could be linked to my account without my authorisation or without an OTP being required and was told that that’s just how it works. I asked for contact details for a ***** department at Telkom and was informed there is not one. I was given contact details for the consultants manager to find out how this could be stopped and how the financial aspect would be resolved. I emailed the manager and have sent three follow up emails but have still had no response.

How am I to stop these subscriptions being linked to my account and prevent an enormous bill at the end of each month with no assistance from Telkom in this regard? I can not phone in every single day to confirm no new subscriptions have been linked.

At this point it seems the only way forward may be to cancel my Telkom contract as i cannot continue paying for this.