HV
Hannele V

1 reviews | Active since Mar 2009

30 Apr 2015, 16:56

NO RESPONSE ON REQUEST TO MOVE LINE

Request to move a line from one house to another in same estate was submitted 2 weeks ago, and again 7 days ago vir the electronic facility on the webpage. For the last 14 days, I held on daily to try and reach them by phone, and wasted between 45 minutes - 1.5 hours per day, to get through their irritating voice messages.<br> Thank you TELKOM. My move is tomorrow 1st May 2015 and as a result of your lack of service my line will not be moved in time<br> <br> Up and to the time i send this message I had not response either from the Web or telephonically<br> <br> Pathetic to say the least

0
Replies (1)
Telkom
Telkom's reply30 Apr 2015, 17:04
Official
Hello hviljoen,

A very good day to you!

The matter will be escalated to a consultant to investigate and assist.

Your Social Media reference is SM107430.

We truly regret taking note of your experience.

Regards,
Joshua Mnisi
Telkom Social Media Team