1 reviews | Active since Feb 2011
No response on request for installation of antenna - Poor LTE reception
<p>I signed up for the Telkom R799 Uncapped LTE package sometime last year and was promised that a home broadband LTE router, SIM card and external antenna would be delivered. I recieved the router and SIM card but never received the antenna. I called Telkom to notify them about this and they said they didnt have stock and that they would send the antenna as soon as they recieved stock.</p> <p> </p> <p>For months I had been experiencing problems with poor signal and coverage then I decided to log a case in January (Case#: ********** 2). A technician was sent out to test the signal strength and speed. he also confirmed that there was poor signal and that he would write a report with his findings and send it back to telkom so that they can schedule an appointment with a technician to install an external antenna.</p> <p> </p> <p>Unfortunately, this has not happened to date. I have been calling Telkom about twice a week for the past 5 weeks to follow up on this and all they do is send an email to "the person who is handling my case" to called me back urgently. I have only been called twice and the Telkom employee explained that I have to send an email to ********** to request for the installation of an antenna becuase they do not deal with those matters. I have sent 3 emails since the 19th of January and nobody has resonded. No phone calls, no SMS, no emails.</p> <p> </p> <p>To this day, my case has been open for over a month and I still sit with the same problem of poor reception. I'm paying a high premium of R799 per month for a very poor service. The service is pathetic to say the least!!!</p>
Good day
If you carefully read my review above, you would have noticed that I have done this already. This just goes to show how ******** and incompetant some Telkom employees are. I sent 3 emails ********** My 1st email was on the 19th of January 2016 at 11:39 AM which read:
"Good day
I app**** for a Telkom Uncapped LTE package sometime last year and was informed that I would receive a modem, SIM card and outdoor antenna which a technician would come and install. To my disappointment, i received everything but the antenna. I called Telkom several times to notify them about this and they informed me that they temporarily out of stock.
My house underwent some major renovations during which I had to vacate and rent a property. The renovations are now complete and I have moved back to my house.
My biggest challenge is that my LTE coverage/reception is very poor and I'm getting very slow speeds and therefore I called Telkom again to log a case for the installation of the outdoor LTE antenna. The called me yesterday to inform me that they would request a technician to contact me and make the necessary arrangements and therefore I was also advised to send this email to inform you of this urgent matter.
My details are listed below:
Name: Nhlanhla Ntamane
ID Number: 8**** **** **9
Address: 6*** *********g Street, Crystal Park EXT 57, Benoni
LTE SIM Card number: 061 *** ***1
Case Number: 2******2
Contact Number: 072 *** ***0
I kindly request that a technician contact and arrange to meet with me at my house for the installation of the antenna.
Yours Faithfully
"
My 2nd follow up email was sent on the 17th of February 2016 at 3:41 PM which read:
"Good day
I've been waiting for feedback. Nobody has responded or called me.
Regards,
"
My 3rd follow up email was sent on the 21st of February 2016 at 8:15 AM which read:
"Good day
Please assist. I'm still experiencing problems with poor reception and slow speeds and kindly request for the installation of an antenna for my router. Your urgent response with this regard will be highly appreciated. Thanks
Regards,"
To this day, nobody has called, emailed, SMSed or even sent a smoke signal for that matter to even just acknowledge receipt of my email for that matter. I dont even know if this ********** depatment even exists. Or is it just an unattended email???
My point is that ********** simply just doesnt respond to any emails or requests. These people dont even have a contact number so as a consumer it is virtually impossible to get hold of them. I have asked for some assistance from Telkom Mobile to escalte this matter but they say they can't becuase they are not involved and they dont have any line of communication with them.
Its been over a month and I still sit with the same problem despite all my efforts. What the hell am I supposed to do??? Why are their barriers of communication within Telkom??? There are hundreads of other consumers out there who have antennas that were installed by Telkom and are enjoying their uncapped LTE experience yet I have to send emails to some "department" that never responds. For R799 a month, is it really worth it??? This pathetic and unacceptable!!! I demand to have my antenna installed immediately!!!
Good day
If you carefully read my review above, you would have noticed that I have done this already. This just goes to show how ******** and incompetant some Telkom employees are. I sent 3 emails ********** My 1st email was on the 19th of January 2016 at 11:39 AM which read:
"Good day
I app**** for a Telkom Uncapped LTE package sometime last year and was informed that I would receive a modem, SIM card and outdoor antenna which a technician would come and install. To my disappointment, i received everything but the antenna. I called Telkom several times to notify them about this and they informed me that they temporarily out of stock.
My house underwent some major renovations during which I had to vacate and rent a property. The renovations are now complete and I have moved back to my house.
My biggest challenge is that my LTE coverage/reception is very poor and I'm getting very slow speeds and therefore I called Telkom again to log a case for the installation of the outdoor LTE antenna. The called me yesterday to inform me that they would request a technician to contact me and make the necessary arrangements and therefore I was also advised to send this email to inform you of this urgent matter.
My details are listed below:
Name: Nhlanhla Ntamane
ID Number: 8**** **** **9
Address: 6*** *********g Street, Crystal Park EXT 57, Benoni
LTE SIM Card number: 061 *** ***1
Case Number: 2******2
Contact Number: 072 *** ***0
I kindly request that a technician contact and arrange to meet with me at my house for the installation of the antenna.
Yours Faithfully
"
My 2nd follow up email was sent on the 17th of February 2016 at 3:41 PM which read:
"Good day
I've been waiting for feedback. Nobody has responded or called me.
Regards,
"
My 3rd follow up email was sent on the 21st of February 2016 at 8:15 AM which read:
"Good day
Please assist. I'm still experiencing problems with poor reception and slow speeds and kindly request for the installation of an antenna for my router. Your urgent response with this regard will be highly appreciated. Thanks
Regards,"
To this day, nobody has called, emailed, SMSed or even sent a smoke signal for that matter to even just acknowledge receipt of my email for that matter. I dont even know if this ********** depatment even exists. Or is it just an unattended email???
My point is that ********** simply just doesnt respond to any emails or requests. These people dont even have a contact number so as a consumer it is virtually impossible to get hold of them. I have asked for some assistance from Telkom Mobile to escalte this matter but they say they can't becuase they are not involved and they dont have any line of communication with them.
Its been over a month and I still sit with the same problem despite all my efforts. What the hell am I supposed to do??? Why are their barriers of communication within Telkom??? There are hundreads of other consumers out there who have antennas that were installed by Telkom and are enjoying their uncapped LTE experience yet I have to send emails to some "department" that never responds. For R799 a month, is it really worth it??? This pathetic and unacceptable!!! I demand to have my antenna installed immediately!!!
Still no response???
Still no response???