NO RESPONSE ON REQUEST FOR A BUSINESS CLIENT

Good day

I have requested a call divert on Monday the 28th August seeing as our offices has relocated and our switchboard have been disabled with Zarina Wahab and sent the required documents promptly. On Tuesday I have follow- up the request via email with no response. On Wednesday I sent an email again with tracking this time only to get a notification that she deleted the email without reading it. So I phoned Telkom where I was told that Zarina will send me a reference no. that day. After complaining about this seeing as it was already 48hr since I requested, they (manager and Telkom call operator) said they will "escalate" the matter. On Thursday I phoned again with the same result and told to phone back the next morning if this is done by then. This morning I phone at 8;19 and told they will get back to me within 2 hours which they did not. I phoned again at 11;53 only to be told the request have been denied with no explanation as to why. When I requested to speak to senior management, it was refused because "all of them are in a meeting and not available". Which I find highly unlikely. I then requested senior managements' email addresses which was also refused.

The lack of communication, follow through on promises and service is unacceptable to a level I can not explain. This whole week clients have not been able to get hold of us. I phoned in a total of 5 times and still this is not done. Why?

So I hope this gets to TOP management.