No response on reported fault 112CTK101217

A fault was reported online on December 10th, 2017. Nothing has been done to repair the problem. The last SMS I received was on December 22nd, 2017. It is the end of January 2018 with still a slow internet connection with no contact from the technical department.

Following message sent to *********x: Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) Fri Dec 22 11:53:34 SAST 2017