NO RESPONSE ON QUERY FOR TWO WEEKS

Item: Telkom
Rating: 2
Author: jacques B

I'm trying to upgrade my contract and in store says I can't but customer care says you can... how on earth is this possible??? Can someone please just get back to me. I'm quite fed-up phoning people all the time.!!!!!!<br> <br> All I ever get is a reference number and I'm told someone will get back to me and I am waiting waiting waiting....how long does it take to resolve a simple request?

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Replies (1)

Telkom's replyOfficial

29 Oct 2015, 10:26

Hello jacques.beukes,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is SM162184.

We apologise for any inconvenience caused.

Kind Regards,
Zulfah
Telkom Social Media Team

Telkom's reply29 Oct 2015, 10:26

Official