No response on ongoing queries

After various failed attempts to make contact telephonically, we resorted to social media SMST ***. Telkom remains faceless.<br> Eventually taking to social media, both Facebook and Twitter, the responses are \copy and paste"and eventually someone responds. Both my son and I have had various interactions with Telkom staff over the past two months. TWO MONTHS! And absolutely nothing has been achieved. First we had emails backwards and forwards from Celiwe -correspondence ceased. Then we had emails backwards and forwards from Jawaad Davids - correspondence ceased. Then we had emails backwards and forwards from Sakhi Mkita - correspondence ceased. The complaint refers to lack of infrastructure to supply and ADSL line in Melville/Westdene. The \""service\"" from a communications company - which suggests that there is communication - is totally unacceptable and disgusting. Can someone in authority please contact me as a matter of urgency"