No Response on Line Cancellation

I app**** for my landline to be cancelled on the 26th of April 2017. To date, there hasn't been any communication except for the continued bills and charges. I have contacted the call center numerous times, forwarded the cancellation emails to over 5 different service center personnel but all in vain. Death is easier than getting Telkom to cancel. I have been using the mobile service but I might have to reconsider on that as well. This is ridiculously time wasting and emotionally draining.

Legal action needs to be taken against telkom for all this poor service, Its supposed to take 21 working days, but here we are going into 4 months, no action. I really need this landline cancelled, what on earth does it take to get it done? When will this be resolved?

Frustrated