No Response on fault reporting

I have logged a call with Telkom online services Fault Reporting as it impossible to get through to the service desk..<br> <br> My line is down for more than a week already at home, the online reporting SMS'ed me to say that they will try and sort the problem in 2 days. I have tracked the fault and the only reference they have on feedback is that a SMS have been send to me, no follow up contact mail or even a SMS afterwards have been send.<br> <br> Telkom services is shocking as we all know but I've even tried to call them to follow up but with no answer on the 10210 number, I'm as typing sit on the line now for more than 80 minutes already. This is a service I'm paying for but this seems to be of no concern to them<br> <br> PLEASE HELP ME TELKOM !!!!<br> <br> My Reference Number is: 270CTK090215<br> <br> Regards<br> Stefan Pretorius