No response on fault reporting

Our telephone is not working from the 28th of August, on which day we reported it (412CWZ270815). We use our telephone for business purposes and now need to do business on our cellphones, which have cost us hunderds of rand. I have contacted the area manager, Mr Anthony, which said that there is a shortage of technicians in the area, and he could not assure me when they will be able to attend to our problem... <br> <br> We had several problem with our telephone this year, and have also previously reported it on hellopeter, and finally got some feedback, but urgent maintance should be done on the line, I see another Eskom-situation...<br> <br> This is not the way a business should be run, and if Telkom don't have sufficient personal to do the work, the should not be offering their services!